US Based Staff - 21st Century Tools
Managing an in-house HelpDesk with no outside support is so... 20th century. Even the fortune 1000 are now outsourcing at least some portions of IT support because the broad range of skill sets needed and the sheer volume of per user tasks cannot be met by in-house US tech support staff or single company budgeted tools. More often than not, in house staff are not able to cover the demanding 24.7 Global Economy we now work in. Too often, such staff is focused solely on user support and is not able to deal with proactive issues or planning and issue resolution becomes more demanding than strategy. Coupled with the rise of teleworkers who present a whole new level of challenge and you have a prescription for trouble.
Why use GeeksOnTime Helpdesk Services
We made our name on our own award winning Service Management HelpDesk helping to ensure quality and consistency throughout the nation in the deployment of our onsite technician services. As technology became more effective and broadband reach increased, we were able to utilize that HelpDesk team for something much greater remote user support and assistance.
Through the work of our IT Managed Services division, we provide 15 minute HelpDesk response to each and every user covered by our platform. We exceed this mandate better than 95% of the time. We are able to remote to users, distribute software, files , manage backups and disaster recovery and be a complete extension of your HelpDesk. Through our own hosted call center technology we can be an extension of your HelpDesk or give you the tools to audit our work. Our award winning customer service culture allows us to better serve users at every level of your organization. Other Call Center based HelpDesks can only do remote services. If we need to dispatch an onsite technician, we can do it - nationwide! No 2 companies' needs are the same