- Centrally Managed Multi Location IT Services
- For Satellite Offices
- Retail Stores and Franchise Locations
- Teleworkers and Road Warriors
- 3rd Party Software and Hardware Vendor Support
Do you manage IT service on behalf of teleworkers, satellite offices, or a chain of retail locations?
When you need onsite service....do you spend hours looking for technicians in every city you serve, taking time away from your core business?
At GeeksOnTime, we understand your needs. We've been managing nationwide onsite service for organizations like yours for nearly 14 years delivering next day or emergency onsite service throughout the USA. We are proud to say that we have a near perfect record in meeting next day, onsite service at every turn on behalf of our national clients.
If we were just a referral service finding fast onsite technicians when you need them, we would be a benefit to you. But we are much more than that.
In addition to our nationwide network of service technicians, every GeeksOnTime service call has a dedicated HelpDesk service manager attached to each incident ensuring that everything meets your satisfaction. We handle all the service scheduling, location contact, and supervise the work of the technician keeping you informed every step of the way so that all your proprietary configurations are maintained as they should be.
Specialized software vendors, store chains, and national companies working with their employees on dedicated connections have come to recognize GeeksOnTime's superior service process for fast, onsite support for all their network and computer service issues. We have experience with hardware maintenance, security and network design, VPN and terminal service configurations, and remote network management issues. We work as a communicative go-between for your IT personnel and your end users.
We also provide you with 24 hour, 7 day a week service that can be monitored and managed online at your convenience.
- 24/7 Online Account Management
- Detailed Service Reports
- Account Histories
Introducing The GeeksOnTime Virtual Service Manager TM.
- Control your service needs
- Online Client Account Tracking
- Direct request and cancellations
- Full user controlled service
- Complete Account Histories
- Service Analysis Tools
The GeeksOnTime Virtual Service Manager TM is a powerful tool for IT organizations that have multiple locations. Authorized account users can schedule service calls, track calls in progress, cancel/update requests, and review all their service histories for each location and for the entire account as a whole. All of this is done by an easy to use web-based dispatch system.
The Virtual Service Manager TM adds a whole new dimension to your onsite service needs. It transforms GeeksOnTime from a simple technician dispatch service to an offsite extension of your inside IT management.
Not only can you respond to calls quickly as the need arises, you and your financial decision makers can use the Virtual Service Manager TM to evaluate service histories and costs and make adjustments as needed. Service costs can be evaluated on a global basis but also for each location to identify trouble spots and respond to them.